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John Charles Apparel Limited offer returns on all clothes, our policy lasts 14 days. If 14 days have elapsed since the purchase date, unfortunately, we cannot offer an exchange or refund.

If you are not satisfied with your purchase, then please email us info@johncharlesapparel.com and we will refund within 7 days of receipt of the item subject to the terms and conditions.

Please note that returned clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, tears, hair, scent and with the original packaging or tag attached cannot be refunded.. Any defect that has been caused to the product unless proven in manufacturing, cannot be held accountable for and therefore cannot provide a refund. Once your return has been inspected we will email you to notify we have received the item. Your refund will then be processed and the payment will be applied to the original method of payment within 7 days of receipt.

You will be responsible for your own returns and the costs associated with the return

Please print and fill out the form with all details requested including your order number provided on your confirmation email to send back with the garment(s).

In order to take advantage of your rights under this returns policy, you must: Fill in the Returns Form and the Returns Form must be sent along with the goods.

You will be responsible for paying postage costs associated with returns under this policy.

Sale items cannot be refunded, only accept exchange.

You will need to use our returns form. You can download it here.